Privacy Policy

Introduction

Cryo Restore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dry ice cleaning services. This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as remembering your cookie consent preferences. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website through tools like Vercel Analytics. Only loaded with your consent.
• Marketing Cookies: Used to deliver relevant advertisements through platforms like Meta Pixel and Google Ads. Only loaded with your consent.

Managing Your Cookie Preferences

When you first visit our website, you will see a cookie consent banner. You can accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or marketing communications
• Schedule a service appointment

This information may include: name, email address, phone number, business name, address, and service requirements.

Automatically Collected Information

When you visit our website and consent to analytics cookies, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate location data
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Submissions: Retained for 3 years from submission date
• Service Records: Retained for 7 years for legal and tax compliance
• Marketing Communications: Until you unsubscribe or request deletion
• Analytics Data: Automatically deleted after 26 months
• Cookie Consent Preferences: Retained for 12 months

After the retention period expires, we securely delete or anonymize your data.

Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you opt-in to marketing communications or accept non-essential cookies
• Contractual Necessity: To provide requested services and respond to inquiries
• Legitimate Interests: To improve our services, ensure security, and prevent fraud
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

Tracking Technologies

With your consent, we use various tracking technologies to collect and store information about your interactions with our website:

Vercel Analytics

We use Vercel Analytics to understand website performance and user behavior. This service collects anonymized data and is only activated when you accept analytics cookies.

Google Tag Manager

We use Google Tag Manager to manage website tags and track user interactions. This helps us understand how visitors use our website and improve user experience.

Meta Pixel

With your consent, we use Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising campaigns, understand user behavior, and deliver targeted advertisements on Facebook and Instagram platforms.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our dry ice cleaning services
• To respond to your inquiries and service requests
• To send you quotes, invoices, and service-related communications
• To improve our website and services
• To send marketing communications (with your consent)
• To analyze website usage and optimize user experience
• To deliver targeted advertising on third-party platforms (with your consent)
• To comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, email delivery, analytics)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share your information

Your Privacy Rights

Under GDPR, CCPA, and other applicable laws, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information.

Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data, subject to certain legal exceptions.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing of your personal data for direct marketing or based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@cryorestore.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16 (or 13 in the United States). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and where required by law, sending you an email notification.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact our Data Protection Officer: